NterOne Public Training Cancellation/Rescheduling Terms
If you are unable to attend your scheduled training class please contact your NterOne sales representative or email firstname.lastname@example.org or email@example.com. In order to receive a refund, you must cancel or reschedule your registration 15 or more calendar days before the start date of your scheduled class. Failure to provide the required notification will result in a forfeit of payment. When rescheduling a student must enroll into a class being delivered within six months of the originally scheduled date or funds on account will be forfeited.
The courses listed below* incur a non-refundable lab reservation fee if the cancellation/rescheduling is not made 28 days prior to the start date of the scheduled class:
*BGP, CCNA, CLACCM, CLCEI, CLCNF, DCMDS, DNAAS, ENARSI, ENCOR, ENWLSD, ENWLSI, CBRCOR, CBROPS, CSAU, DCAUI, DEVASC, DEVCOR, DEVIOT, DEVOPS, ENAUI, ENSDWI, SAUI, SPAUI, SSFAMP, SSFIPS, SSFRULES, SSFSNORT, SSNGFW, IBNTRN, INFND, MPLS, SASAA, SCOR, SDWFND, SECCLD, SECICC, SESA, SVPN, SWSA, VII, VWAAS.
Please check with your sales representative for more information.
If a student does not attend a scheduled training class and fails to provide notification as described above; 100% of the training fees will be charged and no rescheduling will be allowed.
Private and Custom Training Cancellation/Rescheduling Terms
A customer who wishes to cancel or reschedule a private group training can do so with a notice of 20 business days before the originally scheduled class start date.
25% of the class charges will be applicable if a cancellation/reschedule is requested between 20 to 10 business days of the class start date.
100% of the class charges will be applicable if cancellation/reschedule is required with less than 10 business days of the class start date.
OEM Training Cancellation/Rescheduling Terms
If any student registered in an OEM delivered class (Cisco HTD, VMware EDU, Red Hat etc.) can request a cancellation/reschedule with minimum 20 days notice before the scheduled start date of class. Any cancellation/reschedule requested with less than 20 days will forfeit 100% of the training fee.
Partner Delivered Training Cancellation/Rescheduling Terms
A student can request to cancel or reschedule from a partner delivered class with a notice provided 15 days prior to the start date of class. Failure to provide proper notice will result in a forfeiture of 100% of the training fee.
eLearning Cancellation Terms
Once the eLearning course has been assigned to a learner, no cancellation/reassignment or refund is permitted.