JOB TITLE: INSTRUCTOR CONSULTING ENGINEER


Job Description:

NterOne Corporation has immediate openings for a full-time Cisco Trainer / Developer. Candidates must have an appreciation for teaching and learning and the ability and desire to keep up with current technologies. The objective of this full-time position is to deliver technical training classes as well as work on consulting projects in deployment of solutions, and development of course content, including labs. The role may involve some travel to client sites across the Americas, Europe, and Asia as much as 2 times per month.


General Responsibilities:

  • Deliver quality classroom instruction.
  • Plan for emerging technologies and prepare for new classes on on-going basis in coordination with NterOne management.
  • Provide superb customer service to every client by maintaining a "whatever it takes" attitude.
  • Assist with on-going projects as requested.
  • Desire to excel in training and consulting.
  • Continued interest in keeping current with latest industry trends.
  • Ability to teach standard classes as well as accelerated, certificate preparation boot camp classes.


Qualifications:

  • Cisco Certified Systems Instructor (CCSI) is a plus; NterOne will sponsor the ideal candidate to achieve CCSI status. All design and implementation engineers are encouraged to apply.
  • Working and training knowledge in any of Cisco networking, security, voice, wireless, cloud and data center technologies, along with VMware and AWS platform experience.
  • Industry certifications in the relevant area of expertise is preferred. Example CCSI, CCNA, CCNP, or CCIE.
  • Excellent knowledge, including implementation / deployment / development in respective product areas and technologies is a plus.
  • Excellent communication skills with the ability to explain concepts in a simple manner.
  • Experience teaching and/or consulting in a corporate setting to corporate end-users.


Salary Range:

Based on qualifications and experience.

     


                                                                   

JOB TITLE: TECHNICAL SUPPORT ENGINEER


Job Description:

NterOne Corporation has an immediate opening for a full-time Technical Support Engineer in their Data Center in Tyner, NC. Candidate must have an appreciation for learning and the ability and desire to keep up with current technologies. The objective of this full-time position is to support a Cisco, VMware, and NetApp infrastructure that runs over 100 Cisco and VMware labs. The role may involve some travel to our Canadian data center, no more than 4 times per year.      


General Responsibilities:

  • Reset Cisco and VMware labs and email access instructions to internal and external instructors.
  • Support labs related to 1-5 day training classes via email, chat, and phone.
  • Provide superb customer service to every client by maintaining a "whatever it takes" attitude.
  • Assist with on-going projects as requested.
  • Desire to excel in support and consulting.
  • Continued interest in keeping current with latest industry trends.
  • Some weekend work required.


Qualifications:

  • Working knowledge in any of Cisco networking, security, voice, wireless.
  • Industry certifications in the relevant area of expertise is preferred. Example CCNA or CCNP.
  • Excellent knowledge, including implementation / deployment / development in respective product areas is a plus.
  • Excellent communication skills with the ability to explain concepts in a simple manner.
  • College graduates with IT degrees are welcome to apply.                   


Salary Range:

Based on qualifications and experience.



JOB TITLE: TECHNICAL SOLUTIONS ARCHITECT (TSA)


Job Description:

NterOne seeks a Technical Solutions Architect for our Professional Services Team to lead in designing and implementing Cisco Solutions.  The ideal candidate is self-motivated and brings the industry, business, and technical skills necessary to work effectively with customers and internal team members.

The Architect will be responsible for providing technical and multi-architectural expertise for developing the GTM enablement strategy for Cisco’s Solutions.  The candidate must have demonstrated expertise with more than one of Cisco’s Architectural areas.  Knowledge of competitive products is also recommended with this position.  The architectures primary knowledge would be Enterprise Networking, Data Center, Security, IoT, as well as Software. The ideal candidate would have expertise across as many of these as possible.

The Architect will provide a consultative approach to understanding customer / partner technical requirements including an advanced knowledge of the overall competitive landscape. The Architect will work with stakeholders to understand the solution requirements, create the design, develop and lead in executing the implementation strategy with the customer.


The ideal candidate will be able to demonstrate mastery in these key responsibilities and competencies:

  • Be able to lead in the discovery of the customer’s business requirements and map them to a technical solution.
  • Proven experience in more than one of the following Cisco Architecture areas:  Enterprise Networking, Data Center, Security, IoT, and Software.
  • Be able to lead technical workshops, test drives, and demos with a goal of educating and driving service sales.
  • Expertise with Solution selling to Enterprise and Corporate Line-of-Business as well as to traditional IT buying centers. 
  • Articulate the unique value of Cisco Solutions by itself or within a full multi-vendor solution. 
  • Have a base knowledge of Programmability and DevOps and Cisco API’s, Controllers, and SDK’s.
  • Maintain collaborative relationships with the Sales Teams and Technical Teams to drive services.   
  • Ensure the architectural impact and capabilities of Cisco Solutions are understood and valued. 
  • Seek out opportunities to partner with and mentor less-experienced teammates and to share best practices to help strengthen the team’s capabilities.  
  • Lead in developing the team's knowledge of Cisco Solution selling concepts. 
  • Professionally present to executive management.


Additional required knowledge/skills:

  • Must have experience driving projects and programs, measuring performance and trends, and communicating cross-functionally. 
  • Ability to promote new and innovative approaches to addressing business challenges and problems. 
  • Review competitive solutions, technology and product offerings.
  • Understanding and conversant about industry, company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats. 
  • Excellent written and verbal communication, listening, adaptability and negotiation skills.
  • Typically requires an Engineering/Computer Science degree.
  • Cisco and/or 3rd Party certifications are a plus: CCIE – Any Cisco Architecture, CCNP – Any Cisco Architecture, or CCNA – Any Cisco Architecture or Software vendor certifications in line with domain specialization.
  • Ability to travel as required.


Salary Range:

Based on qualifications and experience.


JOB TITLE: DIRECTOR OF ENGINEERING AND DEVELOPMENT - DATA CENTER


Job Description:

Responsible for designing, planning, implementing and operating Data Center, Network, and telecommunications infrastructure to support company business units, especially Training Services, Professional (Consulting) Services, and Software Services. Lead and support teams to deliver and maintain mission-critical hardware, software, and services. Supervise task force working around the clock in Europe, Asia, Canada, US, and Latin American countries. Directly interact with directors of the business units to understand their needs and make sure data centers provide the requested services with agility and efficiency. Develop labs and demos for new technologies, understanding and providing the resources for them and making sure they meet the high-quality standards. Resource planning by weekly assigning people and resources to activities, projects, etc. 

Evaluate and establish priorities for concurrent and sometimes conflicting requests from business units and assign shared resources accordingly. Manage internal communication with team members, instructors, developers, testers, other business units, management team, and end customers. Plan and execute processes and procedures to build new labs or increase capacity of existing ones. Detect and fix issues or errors in lab documents. Manage instructor and end customers' complaints. Perform lab reset and provide technical support. Monitor progress activities and take corrective actions when deviations exist. Detect needs for new employees with specific skillset, define profile, interview candidates, select and hire. Detect needs for new equipment, software, and services, specify, send requests for quotes, select, approve, and buy.


The ideal candidate will be able to demonstrate mastery in these key responsibilities and competencies:

  • Resource planning by weekly assigning people and resources to activities, projects, classes, demos, tests, developments, scale outs, resets, setups, automation, etc.
  • Evaluate and establish priorities for concurrent and sometimes conflicting requests from business units and assign shared resources accordingly.
  • Manage internal communication on a daily base with team members, instructors, developers, testers, other business units, management team and end customers.
  • Follow up assigned activities and responsibilities until completion.
  • Accept completed new labs and lab documents or send back to developer for corrections/fixing.
  • Plan and execute plans for new labs scale out (building students pods from golden or development pod).
  • Detect issues or errors in lab documents and fix or assign to team members for fixing.
  • Assign tester for labs with recurring reports for similar issues and make sure the setup and documents are corrected.
  • Control versioning and archive of labs documents in company or cloud repositories, for new or updated labs, making sure team members, instructors, developers, testers and ends users work with latest and correct version.
  • Manage instructor and end customers complains.
  • Monitor in progress activities and take corrective actions when deviations exist.
  • Build internal team capabilities by knowledge transfer, on the job training, sharing tasks for learning, formal training, etc.
  • Detect needs for new personal with specific skillset, define profile, interview candidates, select and hire.
  • Detect needs for new equipment, software and services, specify, send request for quote, select, approve, and buy.
  • Interact with power and HVAC contractor for regular maintenance, corrective actions during failure and new requests for services.
  • Manage team members permissions, vacations, shifts, bonus, complains, etc.
  • Participate in weekly meetings for:
    • Resource planning (instructors, tech support engineers, lab tester, lab developers, content developers).
    • Class Development committee (adding new projects, checking status of ongoing projects, prioritizing projects).
    • Follow up for every development project in progress.
    • Follow up for Metrics and Key performance indicators for previous week classes.
    • Follow up for assigning resources to existing or new development projects (infrastructure, servers, networking, storage, pods, racks, equipment).
    • Capacity planning by comparing demand versus resources availability for 2-3 weeks ahead.
    • Upcoming week operational planning (explain and discussing with team members the assignment of resources to every activity for upcoming week)


Additional required knowledge/skills:

Requires Bachelor’s degree (or foreign equivalent) degree in Telecommunications, Electrical Engineering or related and 5 years progressively responsible work experience in the job offered, Engineering Director or related. Must hold a valid Cisco System Instructor certification (CCSI) and valid Cisco System professional certifications (CCNP level). Some work experience required with:

  • Defining and using metrics and Key Performance Indicators for Lab Support and Data Center Operations.
  • Interacting with external contractors and negotiating service scope/pricing.
  • Scaling-out and automating labs based on scripting, ANSIBLE, APIs and Cisco Lab Automation System (LAS) or similar.
  • Virtualizing computer and network infrastructure using technologies from different vendors including Cisco Systems and VMware.
  • Ability to travel as required.


Salary Range:

Based on qualifications and experience.


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NterOne does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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